After signing in, tap “Create Household” on the household setup screen. Give your household a name and you’re ready to go. You’ll receive a 6-character invite code to share with family members or flatmates.
Go to your household settings to find your invite code. Share this code with anyone you’d like to join. They can enter the code on the “Join Household” screen.
Yes. Ask the household owner for their invite code. After creating your account, choose “Join Household” and enter the code.
Download HomeWise and create an account. When you try to access a premium feature, you’ll be prompted to start a 14-day free trial. No credit card required.
Go to Profile > Subscription and choose a Monthly or Annual plan. Payment is processed securely through the App Store.
On iPhone: Settings > [Your Name] > Subscriptions > HomeWise > Cancel. Cancellation takes effect at the end of your billing period.
Go to Profile > Subscription and tap “Restore Purchases”. This checks your App Store account and restores your premium access.
All payments are processed through the Apple App Store (or Google Play Store for Android). They accept credit/debit cards, Apple Pay, and gift cards.
Go to Profile > Settings where you can update your display name and email address.
Go to Profile > Settings > Export My Data. HomeWise generates a PDF with all your household data.
Go to Profile > Settings > Delete Account. This permanently removes your account and data within 30 days. This cannot be undone.
See our Privacy Policy for full details. We collect only what’s needed to operate: account info, household data, and anonymised usage analytics.
Ensure you’re signed into the same account on both devices and have an active internet connection. Try closing and reopening the app.
Make sure you’ve granted camera permissions. Go to your iPhone Settings > HomeWise > Camera and toggle it on.
Check iPhone Settings > HomeWise > Notifications and ensure they’re enabled. Also check in-app: Profile > Settings > Notifications.
Try force-closing and reopening the app. If it persists, try deleting and reinstalling (your data is safe in the cloud).
We’d love to hear from you.
Email: support@thehomewise.com
We aim to respond within 24 hours